Return policy
Return & Refund Policy – OSD.co.za
At OSD.co.za, we are dedicated to providing a transparent and customer-friendly shopping experience. If you are not satisfied with your purchase, our return policy ensures a smooth and hassle-free process.
1. Return Eligibility
- Return Period: You can return items within 14 days of receiving your order.
- Condition of Item: Products must be returned in their original packaging, unused, and in a resellable condition.
- Exclusions: Custom-made products or personalized items are not eligible for returns.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at service@osd.co.za with your order number and reason for return.
- Courier Pickup: Once your request is approved, we will schedule a free courier pickup for the item.
- Return Confirmation: Ensure the item is securely packaged for safe transport.
3. Refunds
- Processing Time: Refunds will be processed within 7–10 business days after the returned item is inspected.
- Refund Method: Refunds are issued to the original payment method used at checkout.
- Exchanges: We do not offer exchanges at this time.
4. Faulty or Damaged Items
If you receive a faulty or damaged product, please notify us within 48 hours of delivery:
- Email: service@osd.co.za with your order number and a photo of the issue.
- We will arrange a return or replacement at no additional cost.
5. Return Address
All returns must be sent to:
Outsource Group
11 Monza Close,
Kyalami Business Park,
Midrand, 1684, South Africa.
Note: Returns must be scheduled through customer support for tracking and processing.
6. Subscription-Based Products
- Refunds for subscription-based products (e.g., web hosting) are available if requested within 14 days of purchase.
- After this period, subscriptions are non-refundable but can be canceled to stop future charges.
7. Shipping Costs
- Free Returns: We cover all return shipping costs for eligible products.
- Customer Responsibility: If the item does not meet the return conditions, return shipping costs may apply.
8. No Restocking Fees
We do not charge any restocking fees for returns.
Contact Us
For any return or refund-related inquiries, feel free to reach out to us:
- Email: service@osd.co.za
- Phone: 011 466-8510
