Return policy

At OSD.co.za, we are committed to ensuring a smooth and satisfying shopping experience for all our customers. If for any reason you are not fully satisfied with your purchase, we offer a straightforward returns policy outlined below:

1. Return Eligibility

• Return Window: Returns are accepted within 14 days from the date of purchase.
• Condition of Item: Items must be in their original packaging and in resellable condition to qualify for a return.
• Eligible Products: All products sold on OSD.co.za are eligible for returns, provided they meet the above conditions.

2. Return Shipping

We offer free returns for all items. Our team will arrange for a courier to pick up your return, so you won’t need to worry about shipping costs.

3. Refunds

Once we receive and inspect the returned item, we’ll process a refund to your original payment method within 7–10 business days. We currently do not offer store credits or exchanges.

4. Faulty or Damaged Items

If your item arrives faulty or damaged, please email our customer support team at [Your Support Email] with your order number and a photo of the issue. We will prioritize such cases and arrange a return or replacement as quickly as possible.

5. Return Process

To initiate a return, please:

• Contact Customer Support via email at service@osd.co.za Support Email with your order number.
• Our support team will assist you in scheduling a courier pickup to return the item to our facility.

6. Return Address

All returns should be sent to the following address: Outsource Group
11 Monza Close
Kyalami Business Park
Midrand, 1684
Please note: Returns must be scheduled through our customer support for tracking and processing.

7. Subscription-Based Products

For any subscription-based purchases, such as web hosting, you may request a refund within 14 days of purchase if you are not satisfied. After 14 days, subscriptions are non-refundable but can be canceled to prevent future charges.

8. No Restocking Fee

We do not charge any restocking fee on returns.

Thank you for choosing OSD.co.za. If you have any further questions regarding returns, feel free to contact our customer support team, and we’ll be happy to assist!